About the choice of customers
2captcha.com is about customer choice
We would like to express our utmost gratitude to all our 2captcha users for continuing our maximum patronage. Since we evaluate all our valued customers, we need to provide an update on the status as of 11.11.2017.
On Saturday, November 11, 2017, the sneaker release events were not as successful as you expected. We apologize that we could not handle the load and only 50% of the recaps were acknowledged and shipped. And the average time from downloading the captcha to the server until it responds is up to 200 seconds (logs can be seen on the https://2captcha.com/public_statistics/graph/devspeed chart) which gave bad results. Accordingly, we will keep our services more prepared and organized.
We have received many calls from our customers asking if we can prioritize them in identifying their captcha. We were offered $ 10 - $ 50 for 1000 captcha solutions, also $5000 for our 2-hour priority. We could have made good money on it, but, we think the priority system doesn't follow our rules:
"Services should be equally good for everyone"
If we give priority to someone, it means that others will get bad service.
Implementation plans for such events:
1) We create a system to inform employees about the presence of a large number of jobs. Now we are creating telegram-bots and web notifications for this. It will immediately call for staff service.
2) We have already installed new equipment so that the server does not break down and distribute tasks among employees immediately and collect answers from them.
3) We will change the rate structure for the employee. Now we have a fixed rate for both customers and employees. Since there are not enough employees, we will automatically increase the employee's pay, while the customer rate will always be the same.
4) We will not introduce a priority method. The service should work equally well for all customers.
5) We will keep our price the same for customers (unless necessary changes due to unforeseen events in the future)
History of 2captcha:
By the end of 2013, a large number of Russian captchas needed to be detected, so a lot of captcha services were developed and benefited customers looking for this type of service. They deal with customers and demand double the price compared to others and so the owners of these services were swimming money.
Because of this situation, we were stagnant, so we were forced to raise the price for verification which also affects the customer's price rate. Since then, we have decided to improve our services and promise ourselves that we will not take advantage of our valued customers. In 5 years we have been working actively and vigorously, we have become the largest service of captcha recognition (according to our evaluation). We remember very well how important it is to follow the same rules in our daily activities. Therefore, we will not change recognition priorities based on customer rates. We will always try to provide good service to all.
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